Returns & Exchanges

 


Returns / Exchanges Policy

 

At Curvy Bombshells, we take great pride in offering premium, limited-edition pieces. Because of the nature of our products, we do not offer refunds. 

Please review all product descriptions, sizing information, and measurements carefully before placing your order.

Exchanges

If your item doesn't fit, we're happy to exchange eligible merchandise for another available size.

To request an exchange, please email:

customerservice@curvybombshells.com

Subject: Exchange Request

Please include:

  • Full Name
  • Order Number
  • Item(s) you'd like to exchange
  • Requested replacement size (if applicable)

Exchange Eligibility

To qualify for an exchange:

  • Exchange requests must be initiated within 7 days of delivery.
  • Items must be unworn, unwashed, unaltered, and free of odors, stains, makeup, perfume, deodorant, pet hair, or other signs of use.
  • All original tags (if applicable) must remain attached.
  • Items must be returned in their original condition.
  • The original packing slip should be included with your return to help expedite processing.

Once your exchange is approved, customers are responsible for securely packaging and shipping the item back to us.

Final Sale Items

For hygienic reasons and in accordance with industry standards for intimate apparel, lingerie cannot be returned or exchanged. Because these products come into direct contact with the body, we are unable to accept returns or exchanges once they have been purchased. This policy helps protect the health and safety of all of our customers and ensures every piece we ship is brand new and unworn.

This policy follows the standard practice within the lingerie industry, as intimate apparel cannot be resold once it has been purchased.

For hygiene and safety reasons, the following items are Final Sale and cannot be returned or exchanged:

  • Lingerie Sets
  • Panties
  • Intimates
  • Teddies
  • Bodysuits (if applicable)
  • Bras (if applicable)
  • Intimate Accessories (if applicable)

Additional Final Sale items:

  • Gift Cards (if applicable)
  • Clearance or Final Sale items (if applicable)

Swimwear may only be exchanged if:

  • The hygienic liner remains fully intact.
  • The item has not been worn or washed.
  • It has only been tried on over undergarments.

Any item returned that does not meet these requirements will be returned to the customer.

We appreciate your understanding as this policy helps ensure every customer receives brand-new, unworn intimate apparel.

Return Shipping

Customers are responsible for:

  • Return shipping costs
  • Any shipping insurance they choose to purchase

We recommend using a trackable shipping service, as Curvy Bombshells is not responsible for packages lost during return transit.

Original shipping charges are non-refundable.

Processing Time

Once your return is delivered to our warehouse:

  • Please allow 5–7 business days for inspection and processing.
  • Once approved, your exchange will be processed based on available inventory.
  • You'll receive an email once processing has been completed.

If your requested size is unavailable, we may offer store credit at our discretion.

Missing Item Policy

Every order is carefully inspected, packed, and quality checked before leaving our warehouse.

If you believe an item or component is missing from your order, please contact us within 5 days of delivery.

Please email:

customerservice@curvybombshells.com

Include:

  • Order Number
  • Full Name
  • Description of the missing item or component
  • Clear photographs of:
    • Every item received
    • The packaging
    • The shipping box or mailer
    • Any packing materials included

Some garments contain removable accessories (such as garter straps) that may be tucked inside the garment or packaging for protection during shipping. Please inspect your order carefully before submitting a claim.

After reviewing your request, Curvy Bombshells may offer an appropriate resolution, including:

  • Replacement (if inventory is available)
  • Store Credit
  • Partial Refund (when appropriate)

Because many of our collections are limited edition, replacement pieces or components may no longer be available.

Claims submitted after 5 days, or without sufficient documentation, may not qualify for resolution.

Curvy Bombshells reserves the right to deny claims that are inconsistent with our quality control procedures or that appear fraudulent.

Important Policy Information

  • Curvy Bombshells reserves the right to refuse exchanges that do not meet our eligibility requirements.
  • We reserve the right to limit or refuse exchanges from customers exhibiting excessive, abusive, or fraudulent exchange activity.
  • Shipping charges are non-refundable.
  • Items returned without prior authorization may experience processing delays.
  • Any lost or damaged shipment must be reported within 30 days of the shipment date in accordance with our Shipping Policy. Claims submitted after this timeframe may not be eligible for replacement or resolution.